Web Services for East Gippsland | Bairnsdale VIC

SMTP authentication

Email: Unable to send mail [550 Access Denied - Invalid HELO name]

We have enabled email authentication across all of our servers, so if you are receiving the error [550 Access Denied - Invalid HELO name] please enable SMTP authentication by doing the following:

How do I enable SMTP Authentication?

Microsoft Outlook© Express (PC)

  1. From the Tools menu, choose "Accounts."
  2. Select the "Mail" tab.
  3. Double-click your Mail account (e.g. mail.example.com)
  4. Select the "Servers" tab.
  5. Check the box next to "My Server Requires Authentication."
  6. Select the "Advanced" tab.
  7. In the Server Port Numbers section, modify "Outgoing mail (SMTP):" to "587".
  8. Click "OK"

Windows© Mail (PC)

  1. From the Tools menu, select "Accounts"
  2. Under Mail highlight your domain based E-mail account and click "Properties".
  3. Click the Servers tab and make sure that "My outgoing server (SMTP) requires authentication" is checked.
  4. Click the "Advanced" tab, change the outgoing server port to 587. Do not select "This server requires a secure connection (SSL)" under the incoming (POP3) or outgoing (SMTP) port settings.

Microsoft Outlook© 2010 (PC)

  1. From the File menu, select "Info" and choose "Account Settings"
  2. Select your domain based Email account and click the "Change" button above.Click the "More Settings..." button in the bottom-right corner of the E-Mail Accounts window.In the Internet Email Settings window, click the "Outgoing Server" tab.
  3. Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked and "use same settings as my incoming mail server" is selected.
  4. Click the "Advanced" tab and make sure that "Use the following type of encrypted connection" is set to "None" for the outgoing (SMTP) port settings.
  5. Change the outgoing server port to 587.

Microsoft Outlook© 2007 (PC)

  1. From the Tools menu, select "Account Settings"
  2. Select your domian based Email account and click the "Change" button above..
  3. Click the "More Settings" button in the bottom-right corner of the E-Mail Accounts window.
  4. In the Internet Email Settings window, click the "Outgoing Server" tab. Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked and "use same settings as my incoming mail server" is selected.
  5. Click the "Advanced" tab and make sure that "Use the following type of encrypted connection" is set to "None" for the incoming (POP3) and the outgoing (SMTP) port settings. Change the outgoing server port to 587.

Microsoft Outlook© 2003 and 2002/XP (PC)

  1. From the Tools menu, select "Email Accounts."
  2. Select "View or change existing email accounts" and click "Next."
  3. Select your domain based Email account and click the "Change" button on the right.
  4. Click the "More Settings" button in the bottom-right corner of the E-Mail Accounts window.
  5. In the Internet Email Settings window, click the "Outgoing Server" tab.
  6. Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked.
  7. Click the "Advanced" tab and make sure that you have not selected "This server requires a secure connection (SSL)" under the incoming (POP3) or outgoing (SMTP) port settings.Ougoing server port is 587

Outlook© 2000 and Outlook© 98 (PC)

Outgoing Mail Servers require authentication. To turn this setting on:
  1. From the Tools menu, choose "Accounts."
  2. Select the Mail account (e.g. mail.example.com) and click "Properties."
  3. Select the "Servers" tab.
  4. Check the box next to "My Server Requires Authentication."
  5. Click "OK."

Eudora© 6.x (PC)

  1. Click on the "Tools" menu and select "Personalities".
  2. Right-click on the mail Personality to modify and select "Properties"
  3. Check the box next to "Authentication Allowed"
  4. Click "OK" when you are done.

Netscape Messenger© 7.x or 6.2 (PC)

Setting up the outgoing (SMTP) server:
  1. Open Netscape©
  2. Click the mail icon in the lower left corner
  3. Click EDIT
  4. Click MAIL AND NEWSGROUP settings
  5. For the Outgoing (SMTP) mail server please enter the server name for your ISPs outgoing mail server. Your SMTP host is generally "smtp." Followed by the domain name of your ISP (ex. smtp.myisp.com).
Setting up the incoming (POP3) server:
  1. Open Netscape©
  2. Click the mail icon in the lower left corner
  3. Click EDIT
  4. Click MAIL AND NEWSGROUPS settings
  5. Click on "Outgoing Server (SMTP)," which is located on the left side of the screen.
  6. Place a check mark in the box next to "User Name and password." Enter the User Name (your complete E-mail address).
  7. Click the "OK" button.
  8. Enter your email address for "User Name"

Netscape Messenger 4.x (PC)

  1. Open Netscape Messenger.
  2. Click on the "Edit" menu item.
  3. Then select "Preferences" from the pull-down menu.
  4. Click on "Mail Servers," which is located on the left side of the screen.
  5. Ensure that your full email address is entered in "Outgoing mail server user name:"
  6. Click "OK"

Mail for OS X (Mac)

  1. Open the Mail program
  2. From the MAIL menu, choose PREFERENCES
  3. Click the "Accounts" icon.
  4. Click on the appropriate account, and then click the "Outgoing Mail Server" drop down list.
  5. Select "Edit SMTP Server List"
  6. Select "Password" from the "Authentication" setting.
  7. Enter your email address as the username.

Eudora 6.x (Mac)

  1. Open Eudora
  2. From the EUDORA menu, select Preferences
  3. In the User Name field, enter your full email address
  4. In the SMTP Server field, enter the Name of your outgoing mail server
  5. In the Return Address feild, enter your full email address and click OK

Microsoft Outlook Express for OS 9 (Mac)

  1. Using the Tools menu in Outlook Express, select the Accounts option. Select the Mail tab in the resulting window.
  2. Select the POP/SMTP account which you will be changing and then click the Edit button.
  3. Select "Click here for advanced setting options"
  4. Check the box next to SMTP server requires authentication . Ensure that the radio button for "Use same settings as incoming mail server" is selected.
  5. Click "OK'

Mozilla Thunderbird (Mac)

  1. Click on the "Tools" menu and select "Account Settings"
  2. Select "Outgoing Server" on left side.
  3. Click "Add" on the right side of the window.
  4. Use the following for the appropriate fields:
    1. Description: Enter: "Domain Mail Account"
    2. Server Name: Type: "smtp." followed by your domain name (e.g. smtp.example.com) in the Outgoing Mail (SMTP) Server box. Note: Some ISPs will not allow you to use our outbound mail servers. If that is the case, type in the name of your ISPs outgoing e-mail server (ex. smtp.myisp.com).
    3. Port: Change to port 587
    4. Security and Authentication: Use name and password should be checked.
    5. User Name: Enter your full Domain Name Email Address (e.g. john@example.com)
  5. Click OK.

iPhone & iPad

  1. Click on the "Settings"
  2. Select "Mail" Contacts, Calendars"
  3. Click on your email address.
  4. Select your email account again.
  5. Select "SMTP" mail.yourdomain.com (mail.yourdomain.com is an example)
  6. Select "mail.yourdomain.com" under the "Primary Server"
  7. Under "Outgoing Mail Server",
    1. Use the following for the appropriate fields:
    2. Server: On
    3. Host Name: mail.yourdomain.com (this is just an example, please replace yourdomain.com with your domain name).
    4. Password: your e-mail address password.
    5. Use SSL: Off
    6. Authentication: Password
    7. Server Port: 587
  8. Click "Done" at the top right hand corner.
  9. Select "Account" in the top left hand corner.
  10. Select "Dont" again at the top right hand corner. This will save the settings.